Shipping Terms

Welcome to the Outdoor Clothing website of VirtualBrain Software AI LLC (hereinafter referred to as “we,” “us,” or “our company”). We are committed to providing our customers with reliable and fast shipping services. Below are detailed shipping terms and conditions.

  1. Shipping Areas
    1.1 Domestic Shipping
    We offer standard and expedited shipping within the United States to all addresses within the United States.

1.2 International Shipping
We offer international shipping to multiple countries and regions. Please confirm whether your address supports international shipping during checkout.

  1. Shipping Times
    2.1 Domestic Shipping Times
    Standard Shipping: Typically 5-7 business days.
    Please note that shipping times may be affected by weather conditions, holidays, and other uncontrollable factors, resulting in delays.

2.2 International Shipping Times
International Standard Shipping: Typically 7-21 business days, depending on the destination country.
International shipping times may also be affected by customs processing and other factors.

  1. Courier Information
    We partner with the following courier companies to ensure efficient and secure shipping:
    UPS (United Parcel Service)
    FedEx (FedEx)
    USPS (United States Postal Service)
    DHL (International Express)
    Shipping method options will be provided during checkout; you can select the option that best suits your needs.
  2. Shipping Costs
    Shipping costs will be calculated based on your selected shipping method, weight, dimensions, and destination. The shipping costs will be displayed to you during checkout.
  3. Package Tracking
    Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this tracking number to check the status of your package in real time by visiting the partner courier’s website.
  4. Customs Duties and Import Taxes
    For international orders, customs duties and import taxes may apply in the destination country. These charges are the responsibility of the buyer. Please understand the relevant policies in your country before placing an order.

Thank you for choosing VirtualBrain Software AI LLC. We look forward to providing you with a great shopping experience and service!