FAQs

Welcome to the Outdoor Apparel website of VirtualBrain Software AI LLC (hereinafter referred to as “we,” “us,” or “our Company”). To help you better understand our products and use the website, here are our terms and conditions for frequently asked questions.

  1. FAQ
    1.1 How do I place an order?
    You can browse our catalog, select the outdoor apparel you like, click “Add to Cart,” and follow the prompts to check out. During the checkout process, please ensure you provide the correct shipping address and payment information.

1.2 Can I change or cancel my order?
You can contact our customer service team within one hour of order confirmation to request changes or cancellations. After one hour, the order will enter the processing stage and changes or cancellations may not be possible.

1.3 How much is shipping?
Shipping costs vary depending on the shipping method and delivery location you select. The shipping cost will be calculated and displayed during checkout.

1.4 How long does it typically take to ship?
We process and ship within 48 hours of order confirmation. The exact delivery time depends on your region and the carrier you selected.

1.5 How do I track my order?
Once your package is shipped, we’ll send you a confirmation email with a tracking number. You can use this tracking number to check the status of your package by visiting the carrier’s website.

  1. Returns and Exchanges
    2.1 Can I return or exchange items?
    Yes, you can return or exchange items within 30 days of receiving them. Please ensure the item is in new condition and has the original tags and packaging.

2.2 How do I request a return or exchange?
Please contact our customer service team by email or phone with your order number and a detailed reason for your return/exchange. Our customer service team will provide you with a return authorization code and address information.

  1. Product Information Questions
    3.1 How can I ensure the quality and correct fit of my product?
    We provide detailed sizing charts and product descriptions on our product pages. We recommend that you carefully review them before purchasing. If you are unsure, please feel free to contact our customer service team for advice.

3.2 What if the product is defective?
If you discover a defect in your product upon receipt, please contact us immediately. We will provide a return or exchange based on the circumstances.

  1. Account-Related Questions
    4.1 Can I create an account?
    Yes, you can create an account on our website. Registering will make it easier for you to track your orders, manage your personal information, and more.

4.2 How do I reset my password?
On the login page, click the “Forgot your password?” link and follow the prompts to enter your registered email address. We will send you a password reset email.

Thank you for your interest in and support of VirtualBrain Software AI LLC. We look forward to providing you with the best service experience!